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Thornton Plastics and Customer Service

Customer Service

 

 

PRODUCT AVAILABILITY

Thornton Plastics products available for purchase online will be filled and shipped according to stock and product availability. It is our standard policy to accept backorders for products, but we reserve the right to cancel part or all of any backorder.

 

 

PRICING PAYMENT & SALES TAX

Pricing

Prices displayed on the Thornton Plastics website are quoted in U.S. dollars.

 

Payment Options

Thornton Plastics accepts the following forms of payment for online purchases:

Visa

Master Card

Discover

American Express

Money Order

Your credit card will be charged at the time of shipment.

 

Sales Tax

Utah residents add 6.85% sales tax.

 

 

SHIPPING & DELIVERY

We stock a large percentage of products and make most shipments between 1 and 2 business days from the time the order is received by us. Orders are processed and delivered Monday through Friday, excluding holidays.

 

Shipping Methods, Fees and Tracking

All shipments are made via UPS (United Parcel Service) or US Postal Service at our option.  Estimated transit times for the 48 contiguous states are 4 to 10 business days. We reserve the right to ship via other carries such as UPS Freight or FedEx.

All orders for shipments outside of the 48 contiguous states require prepayment before shipping.

All UPS shipments have a tracking number by which the shipment can be tracked from the time of pickup to delivery. You will receive an E-Mail with shipping information, including a UPS tracking number, once the shipment leaves our location.  We cannot be responsible for lost, delayed or damaged packages. Please contact UPS directly to track or file any claim for lost or damaged shipments.

 

 

RETURNS & CHANGES

Returns

Any and all returns must have pre-approval and be accompanied by a Return Authorization Number. You may contact us at (801)322-3413 for pre-approval and a Return Authorization Number. Final approval for credit is determined by us upon receipt and inspection of the returned product. The determination is based on the product being in an acceptable, unused, resalable condition with the original packaging.

Returns must be via UPS, at your expense, unless other arrangement are pre-approved and must arrive at our location within 20 days from the original shipment date. Returns are applied to store credit minus a 15% restocking fee.

We have a very high level of quality control of the product we ship to you. However, once you have opened a product you may discover some damage that we did not see prior to our shipment to you. If you receive a product that is defective, please contact us immediately for a replacement product. If we make an error in shipping wrong product, we will refund your shipping costs.

 

Changes / Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to . We will make every effort to accommodate your request, however, once a product has left our premises for shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy If you would like to purchase a different product. Thornton Plastics will be happy to assist you. 

 

 

LEGAL DISCLAIMER

Thank you for visiting our Web Site ("Site"). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE.

Your use of this Site is governed by the following terms of use ("Terms"). If you do not agree with all of these Terms, please exit this Site now. By using this Site, you agree to comply with, and be to bound by, these Terms. Thornton Plastics may, from time to time, change these Terms in its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed.

 

Copyright, Trademark and Other Intellectual Property Protection

This Site as a whole, and all material on this Site, is protected by copyright and other intellectual property rights. See separate copyright and trademark notice for further information.

 

Links

This Site may contain links to other sites. Thornton Plastics is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to this Site, is not, and should not be construed as, an express or implied endorsement by Thornton Plastics. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.

 

Disclaimer

Material in this Site may contain inaccuracies or typographical errors. Thornton Plastics shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.

 

No Warranties

This site and the contents of this site are provided on an "as is" and "as available" basis. Thornton Plastics makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. Thornton Plastics does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Thornton Plastics shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.

 

Limitation of Liability

In no event shall Thornton Plastics be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if Thornton Plastics has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site.Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.

 

Indemnity

You agree to defend, indemnify and hold harmless Thornton Plastics, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys' fees and court costs, arising from or related to your use of this Site.

 

Miscellaneous

These Terms and your use of this Site shall be governed under the laws of the State of Utah, without regard to its conflict of law principles. Any dispute arising under these Terms or out of your use of this Site shall be resolved exclusively by the state and federal courts of the State of Utah and/or Salt Lake County. By using this Site, you hereby agree to the personal jurisdiction of, and venue in, such courts.

 

 

PRIVACY POLICY

Thornton Plastics recognizes the importance of protecting the privacy of our customer's personal and financial information. Thornton Plastics believes that protecting your valuable personal and financial information is one of our most significant responsibilities. Therefore, Thornton Plastics has instituted strict policies regarding your privacy. Thornton Plastics does not sell or rent our customer's names, addresses, email addresses or other personal information. When you register with Thornton Plastics you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.

 

What Thornton Plastics Collects

Thornton Plastics collects information our customers give us, in order to provide our customers with the service they deserve. We study our customers' and visitors' use of our websites so we can improve our services and enhance your Thornton Plastics experience. When you register with Thornton Plastics, you give us your name and email address. Thornton Plastics does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

 

How Thornton Plastics Uses Information You Provide

When you visit this website or send E-mails to us, you are communicating with us electronically, therefore you: (1) consent to receive communications from us electronically, including communications by email or by notices posted on our website; and (2) agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.

 

Does Thornton Plastics Share Your Information With Other Entities?

Thornton Plastics does not sell or rent our customer's names, addresses, email addresses or other personal information. In order to maintain our website and enhance our customer communications, Thornton Plastics contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting Thornton Plastics in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Thornton Plastics is acquired by another entity, information about Thornton Plastics customers may be part of the transfer.